Customer Care

- The Photographs - 

Each one of our original photographs is printed on Fuji Crystal Archive paper using only the finest acid free materials, then carefully mounted & matted to museum standards.  With proper care they will last for generations.

- Ordering -

You can order online or by calling us anytime, 800.491.9605 or 415.699.7170.  Most orders are shipped out within a week, however if your order requires lab work please allow 2-3 weeks for delivery.

- Gift Cheque -

A Duse Fotografia Fine Art Photograph is an original and symbolic present. Making the right choice is not always easy.  Offer art with a Duse Fotografia Gift Cheque, leaving the possibility to choose from more than 300 works of art from our collection.  Gift Cheques are available in any amount and easy to order by calling (800)491-9505 or (415)699-7170.

- Shipping -

We use FedEx, UPS and USPS.  All orders are shipped fully insured.

 - Returns/Exchanges -

Each order is a custom order.  You have 30 days from receipt of your order to notify us about your return or exchange request.  To do so, you can contact us at (800)491-9605 or (415)699-7170.  Please take care to check that the photographs are in perfect condition and in their original packaging.  Once we have received your return, you have the following choices:  • To choose a new photograph of an equivalent value • To receive a Duse Fotografia Gift Cheque for the equivalent amount.

- Questions? -

Call us anytime (800)491-9605 or (415)699-7170.  If we are unable to take your call, please leave a message and we will return your call within 24 hours.