Customer Care

- The Photographs - 

Each one of our original photographs is printed on Fuji Crystal Archive paper using only the finest acid free materials, then carefully mounted & matted to museum standards.  With proper care they will last for generations.

- Ordering -

You can order online or by calling us anytime at 415.699.7170.  Most orders are shipped out within a week, however if your order requires lab work please allow 2-3 weeks for delivery.


- Shipping -

We use FedEx, UPS, DHL and USPS.  All orders are shipped fully insured.

- Returns/Exchanges -

Each order is a custom order.  You have 30 days from receipt of your order to notify us about your return or exchange request.  To do so, you can contact us at (415)699-7170.  Please take care to check that the photographs are in perfect condition and in their original packaging.  Once we have received your return, you have the following choices:  • To choose a new photograph of an equivalent value • To receive a Duse Fotografia Gift Cheque for the equivalent amount.

- Questions? -

Call us anytime (415)699-7170.  If we are unable to take your call, please leave a message and we will return your call within 24 hours.